What Does This Committee Do?
The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners. EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.
Specific Duties and Responsibilities
Assessment, Support, and Referral Services
Assist members in identifying and developing an action plan to address personal and work-related concerns
Provide support to a troubled flight attendant (TFA) during the problem resolution process
When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention
Critical Incident Response
Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job
Why Should I Contact This Committee?
The EAP and Professional Standards Committee is available to help you with:
Personal and work problems
Support after a critical incident
Assistance in conflict situations with coworkers (F/A and pilots)
Who Do I Contact?
For assistance, contact any member of your Local EAP Committee. You can find a list of Committee Members on your Local Council Committees page.