Employee Assistance & Professional Standards


What Does This Committee Do?

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

Assist members in identifying and developing an action plan to address personal and work-related concerns

Provide support to a troubled flight attendant (TFA) during the problem resolution process

When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

Professional Standards

Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention

Critical Incident Response

Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job


Download the EAP Committee Member Duties and Responsibilities

Why Should I Contact This Committee?

The EAP and Professional Standards Committee is available to help you with:

Personal and work problems

Support after a critical incident

Assistance in conflict situations with coworkers (F/A and pilots)

Who Do I Contact?

For assistance, contact any member of your Local EAP Committee.  You can find a list of Committee Members on your Local Council Committees page.  

MEC Chairperson

Michelle Woods


(262) 749-8221


AFA International EAP Department

Air Wisconsin Airlines EAP Services – username is awac